Here we are checking out how to use express with multer backend to do a file upload and also show preview of image MIME type and use an iframe for PDF uploads.

Then we save the upload into the uploads/ folder.

We also have a support backend that inspects the redis JSON tickets in a HTML table.

Once you click at a table row it zooms into a support ticket expanded view and then we can close the ticket with appropriate get request to the express backend.

You could do a node-mailer or some email automation using postmark transactional email or something to trigger at support creation and closure.

Here is the gist.

Conclusion

We need not use any ticketing tool for simple support submission.

This one can do the job nicely enough.