October 2, 2026
The Invisible Real Estate: A Guide to Telecom Spectrum, 2G, 3G, 4G, 5G and beyond
If you sit in the boardroom of a telecommunications company long enough, you will eventually hear conversations that sound like aโฆ

By Ebo Jackson
15 min read
If you sit in the boardroom of a telecommunications company long enough, you will eventually hear conversations that sound like a completely different language:
"We need another 5 MHz on 1800."
"Can we refarm some of the 2100?"
"What is our position on 2300?"
"The 900 layer is already congested."
"Can we deploy Massive MIMO?"
"Technology neutrality gives us room to refarm."
"We need more 5G spectrum."
For someone who understands IT, software, infrastructure and digital transformation, these conversations can initially feel surprisingly unfamiliar.
But there is a simple way to understand them.
Think of radio spectrum as real estate.
A telecommunications network is essentially built on invisible property in the electromagnetic spectrum. Different pieces of that property have different characteristics. Some are excellent for coverage. Some are better for capacity. Some are suited to specialized services. Some are reserved for aviation, satellite, military or other critical applications.
And just like physical real estate, the amount available is limited.
The interesting part is that a telecom operator does not simply need spectrum. It needs the right spectrum, in the right amount, in the right locations, using the right technology.
That is where the boardroom discussions become strategic.
1. What exactly is spectrum?
Spectrum is the range of electromagnetic frequencies used to transmit information wirelessly.
Mobile phones, television stations, FM radio, aviation systems, satellites, radar systems, Wi-Fi and mobile networks all operate within portions of this enormous electromagnetic spectrum.
A mobile network cannot simply choose any frequency it wants.
The spectrum is regulated and divided into different bands. In Ghana, the National Communications Authority (NCA) manages the allocation and licensing of spectrum for telecommunications and other services.
A useful mental model is:
Spectrum = land
Frequency band = neighborhood
Licensed block = plot of land
Bandwidth = width of the plot
Technology = what you build on the plot
Radio equipment = the building
Users = the people occupying the building
This analogy makes many telecom discussions much easier to understand.
2. What do 800, 900, 1800, 2100 and 2300 MHz mean?
When engineers say:
"800 MHz"
or
"1800 MHz"
they are referring to the frequency at which the radio system operates.
The number is measured in megahertz (MHz).
But different frequencies behave differently.
This is one of the most important concepts to understand.
Lower frequencies travel farther
Generally, lower-frequency signals propagate farther and penetrate buildings better.
That makes frequencies around 700, 800 and 900 MHz particularly valuable for coverage.
Imagine trying to cover a large rural area.
You could use a lower frequency and potentially cover a large area with relatively fewer sites.
This is why low-band spectrum is often associated with:
- Rural coverage
- Wide geographic coverage
- Indoor penetration
- Voice coverage
- Basic and increasingly advanced mobile broadband
The original discussion described 800/900 MHz as the network's coverage bands.
Higher frequencies generally provide more capacity but less coverage
As frequencies increase, propagation characteristics change.
Bands such as 1800, 2100 and 2300 MHz are particularly useful for increasing network capacity.
This makes them attractive in areas where thousands or millions of users are competing for network resources.
Think:
800/900 MHz โ "How do I reach more people?"
1800/2100/2300 MHz โ "How do I serve more traffic?"
That distinction is extremely useful in network strategy discussions.
3. Why don't we use every frequency?
One of the first questions you may ask is:
"If 900 MHz exists and 1800 MHz exists, why don't we use 1000, 1100, 1200, 1300, 1400, 1500, 1600 and 1700 MHz as well?"
Because the spectrum is not empty.
The electromagnetic spectrum is shared by many different services.
For example, portions of the spectrum are used for:
- Aviation navigation
- Radar
- Satellite communications
- GPS/GNSS
- Military systems
- Broadcasting
- Fixed wireless services
- Scientific services
- Maritime communications
- Mobile networks
The original material highlights the important aviation and satellite allocations between the familiar mobile bands.
This is why the spectrum map can look strange to someone seeing it for the first time.
You might see:
800 โ 900 โ [large gap] โ 1800 โ 2100
It does not mean the middle is unused.
It means the middle is allocated to other services or is subject to international/regulatory restrictions.
4. A simplified spectrum map
A simplified way of visualizing the spectrum landscape discussed in this article is:
Frequency rangeTypical useTelecom significance88โ108 MHzFM broadcastingRadio470โ694 MHzDigital televisionBroadcasting700โ800 MHzMobile broadband / emerging IMT useLow-band coverage800โ960 MHz2G/3G/4G depending on allocationCoverage + mobile broadband960โ1215 MHzAeronautical servicesProtected from mobile use1215โ1400 MHzRadar/other servicesProtected allocations1559โ1610 MHzGNSS/GPS-related servicesCritical navigation/location services1710โ1880 MHz2G/4GMajor mobile capacity band1900โ2200 MHz3G/4GMobile broadband2300โ2600 MHz4G/TDD and other broadband servicesHigh capacity3300โ3800 MHz5G/IMTMajor 5G capacity band5000โ6000 MHzWi-Fi/fixed wireless and other servicesWireless connectivity24 GHz+mmWave applicationsVery high capacity, shorter range100 GHz+Emerging research areasPotential future 6G applications
This is deliberately a simplified educational map, not a substitute for the NCA's official frequency allocation table.
The important lesson is that every frequency has an allocation and a purpose.
5. What does "5 MHz of 1800" actually mean?
This is one of the most important phrases you will hear in a telecom boardroom.
When somebody says:
"We have 5 MHz of 1800."
They are not saying they have the entire 1800 MHz frequency.
They are talking about a 5 MHz-wide licensed block within the 1800 MHz band.
Think of 1800 MHz as a large highway.
The operator does not own the entire highway.
Instead, it may have a particular section of it.
For example, conceptually:
Operator A: 1805โ1810 MHz โ 5 MHz
Operator B: 1810โ1820 MHz โ 10 MHz
These are separate frequency blocks.
The exact frequencies and duplex arrangements depend on the regulatory allocation and band plan, so the example is only for understanding the concept.
6. Can MTN use Telecel's 5 MHz?
In a licensed spectrum allocation, operators are assigned specific frequency blocks.
So if Operator A has a particular licensed block, Operator B cannot simply start transmitting on that same block in the same geographic context.
Why?
Interference.
Imagine two radio stations trying to transmit on exactly the same frequency from the same area.
The receivers would struggle to distinguish the intended signal from the competing transmission.
Mobile networks therefore depend on carefully planned frequency assignments, power levels, geographic reuse, filtering and other interference-management techniques.
This is why spectrum is such a strategic asset.
7. Spectrum is scarce
There is another important concept here:
Spectrum is finite.
There is only a limited amount of spectrum that is technically, economically and regulatorily suitable for mobile services.
This creates competition.
Suppose one operator has:
5 MHz
and another has:
20 MHz
of usable spectrum in a particular band.
The second operator has a wider "highway."
That does not automatically mean four times the customer speed. Network performance depends on many other factors, including:
- Number of users
- Radio technology
- Network architecture
- MIMO configuration
- Signal quality
- Device capability
- Backhaul
- Spectrum efficiency
- Site density
- Interference
- Traffic distribution
But more usable bandwidth generally provides more capacity.
That is why "How many MHz do we have?" is such an important boardroom question.
8. What is bandwidth?
This is where the phrase "5 Meg" comes from.
"5 Meg" normally means:
5 MHz of bandwidth.
Bandwidth describes how wide the channel is.
Think about a highway.
A one-lane road can carry a certain number of vehicles.
A four-lane highway can carry substantially more traffic.
Similarly:
5 MHz โ narrower channel
10 MHz โ wider channel
20 MHz โ wider still
In general, a wider channel gives the network more capacity to carry data.
But again, wider bandwidth does not automatically translate into a specific customer speed. The actual result depends on radio technology, spectrum efficiency, propagation, network loading and device capabilities.
9. The generations: 2G, 3G, 4G and 5G
Now we can connect spectrum to mobile generations.
Historically, particular technologies were strongly associated with particular frequency bands.
2G
2G was primarily designed around:
- Voice
- SMS
- Basic data
In many networks, 900 MHz and 1800 MHz became important 2G bands.
3G
3G significantly improved mobile data capabilities.
The 2100 MHz band became particularly associated with 3G in many markets.
4G
4G/LTE transformed mobile broadband.
It introduced much higher data rates, lower latency and greater spectral efficiency.
LTE can operate across many different frequency bands.
That means an operator may deploy LTE on:
- 700/800 MHz
- 900 MHz
- 1800 MHz
- 2100 MHz
- 2300 MHz
- 2600 MHz
- and other bands depending on regulatory allocations.
5G
5G is not simply "one frequency."
5G can operate across low-, mid- and high-frequency spectrum.
However, 3.5 GHz has become an important 5G mid-band because it provides a useful combination of capacity and coverage.
Higher-frequency 5G, including mmWave, can provide extremely high capacity but generally has much shorter propagation ranges.
10. The critical concept: technology neutrality
One of the most important changes in modern spectrum management is technology neutrality.
Historically, spectrum licenses could be tied to particular technologies.
For example:
"This spectrum is for 2G."
Technology neutrality changes the philosophy.
Instead of rigidly defining exactly which technology must operate on a particular block, the regulator can permit operators to deploy appropriate technologies within their licensed spectrum, subject to the regulatory framework and technical conditions.
This creates an important capability:
Spectrum refarming
Suppose an operator has:
10 MHz of 2100 MHz
and historically uses it for 3G.
But 3G traffic is declining while 4G traffic is growing.
The operator could potentially refarm part of that spectrum.
For example:
10 MHz 3G
could become:
5 MHz 3G + 5 MHz 4G
or eventually:
10 MHz 4G
depending on traffic, customer devices, network requirements and regulatory permissions.
That is a powerful strategic capability.
Instead of buying more spectrum immediately, the operator can extract more value from the spectrum it already has.
The original discussion described technology neutrality as enabling operators to move spectrum between technologies through refarming.
11. Why spectrum refarming matters to the board
Refarming is not simply an engineering exercise.
It is a business decision.
Imagine:
3G customers declining
while:
4G customers increasing rapidly.
The operator could continue maintaining a large 3G footprint because "that is how it has always been done."
Or it could progressively refarm spectrum to 4G.
The second approach can improve spectrum utilization.
The boardroom question becomes:
"Where does each MHz generate the greatest business value?"
That is a much more strategic way of looking at spectrum.
12. Coverage versus capacity
A useful framework for understanding telecom spectrum is:
Coverage
"How far can the signal reach?"
Lower frequencies generally perform better for this.
Think:
700/800/900 MHz
These are valuable for:
- Rural areas
- Highways
- Indoor coverage
- Large geographic regions
Capacity
"How much traffic can the network carry?"
Higher frequencies and wider channels are generally more useful for this.
Think:
1800/2100/2300/2600 MHz
And increasingly:
3500 MHz for 5G
This produces a fundamental network planning trade-off.
13. Why 1800 and 2100 MHz matter so much
1800 and 2100 MHz occupy a useful position.
They are not as far-reaching as 800/900 MHz, but they can support significantly more capacity in dense areas.
This makes them important in places such as:
- Accra
- Kumasi
- Universities
- Shopping malls
- Business districts
- Transport hubs
- High-density residential areas
The basic network architecture might therefore look something like:
800/900 โ coverage layer
1800/2100 โ capacity layer
2300/2600 โ additional high-capacity layer
3500 โ 5G capacity layer
The exact deployment strategy depends on the operator's spectrum holdings, equipment, traffic and regulatory conditions.
14. What is 2300 MHz?
The 2300 MHz band is particularly interesting because it is commonly associated with TDD operation.
TDD means:
Time Division Duplex.
Instead of having separate frequencies for uplink and downlink, the same frequency channel is used at different times.
For example:
Downlink โ Downlink โ Uplink โ Downlink โ Downlink
The network can configure the relative amount of uplink and downlink capacity depending on traffic requirements.
This becomes particularly powerful for data-heavy networks where the majority of traffic is downlink.
15. FDD versus TDD
This is another important boardroom concept.
FDD โ Frequency Division Duplex
FDD uses separate frequency blocks for uplink and downlink.
Conceptually:
Uplink โ separate frequency
Downlink โ separate frequency
1800 and 2100 MHz are commonly associated with FDD deployments.
TDD โ Time Division Duplex
TDD uses the same frequency for both directions but separates them in time.
2300 MHz is commonly associated with TDD deployments.
This difference becomes particularly important when discussing network capacity and Massive MIMO.
16. What is Massive MIMO?
Now we reach the technology that connects the whole discussion:
Massive MIMO.
MIMO means:
Multiple Input, Multiple Output.
Traditional mobile radio systems might use configurations such as:
2T2R
or
4T4R
Massive MIMO takes this concept much further.
A Massive MIMO radio may contain:
32
64
or even more antenna elements.
Instead of one broad signal covering everyone, the network can use sophisticated signal processing to create multiple spatial streams.
17. The searchlight analogy
Imagine a traditional antenna as a giant floodlight.
It illuminates a broad area.
Everyone inside that area receives the same general radio coverage.
Now imagine replacing that floodlight with dozens of intelligent searchlights.
Each searchlight can point toward a different user.
That is a useful way to understand beamforming.
Massive MIMO uses many antenna elements and sophisticated signal processing to shape and direct radio energy.
Instead of simply broadcasting broadly, the network can form beams toward users.
This can improve:
- Capacity
- Spectral efficiency
- Signal quality
- Spatial reuse
- User experience
The original material uses this floodlight-versus-searchlight analogy to explain Massive MIMO and beamforming.
18. How can Massive MIMO increase capacity without more spectrum?
This is one of the most interesting concepts in modern radio networks.
Suppose an operator has:
20 MHz
of spectrum.
Buying another 20 MHz might be expensive or impossible if suitable spectrum is unavailable.
Instead, the operator can attempt to use the existing spectrum more efficiently.
Massive MIMO helps by exploiting the spatial dimension.
Instead of thinking only:
"How many MHz do we have?"
we can also ask:
"How efficiently can we reuse those MHz in space?"
This is why advanced antenna technology is strategically important.
Spectrum efficiency becomes a major source of capacity growth.
19. Why Massive MIMO is associated with 1800, 2100 and 2300 MHz
The technical discussion in the original material focused heavily on:
1800 MHz
2100 MHz
2300 MHz
There is a reason these bands are attractive.
At these frequencies, antenna elements can be implemented in practical physical dimensions while still providing useful spatial processing capabilities.
The original discussion characterized:
BandDuplexingStrategic role1800 MHzFDDMainstream mobile capacity2100 MHzFDDCapacity and potential 3G refarming2300 MHzTDDHigh-capacity data layer
20. Why 2300 MHz can be particularly attractive for Massive MIMO
TDD has an important characteristic.
The network uses the same frequency for uplink and downlink at different times.
This can allow the base station to use channel information obtained from uplink transmissions to help characterize the downlink channel.
This property is particularly valuable for advanced beamforming and Massive MIMO systems.
This is one reason TDD mid-band spectrum has become strategically important for high-capacity mobile networks.
21. The relationship between spectrum and Massive MIMO
Now we can put everything together.
Imagine a congested part of Accra.
Thousands of customers are connected to a cell.
The operator has:
20 MHz of 1800 MHz
but demand is growing.
There are several possible responses.
Option 1: Acquire more spectrum
Get another frequency block.
Problem:
- Spectrum may not be available.
- It may be expensive.
- Regulatory processes take time.
Option 2: Build more sites
Add more physical infrastructure.
Problem:
- Site acquisition
- Rent
- Power
- Fiber
- Backhaul
- Civil works
- Maintenance
Option 3: Refarm spectrum
Move spectrum from declining technologies to 4G/5G.
Problem:
- Legacy customers and services must be considered.
Option 4: Deploy carrier aggregation
Combine multiple spectrum blocks.
For example:
800 MHz + 1800 MHz
or
1800 MHz + 2100 MHz
to give compatible devices access to multiple carriers.
Option 5: Deploy Massive MIMO
Use advanced antenna technology to increase the efficiency of the spectrum already available.
In reality, an operator may use several of these approaches simultaneously.
22. Carrier Aggregation: "Joining the highways"
Carrier Aggregation is another term worth knowing.
Suppose an operator has:
10 MHz on 800 MHz
and:
20 MHz on 1800 MHz.
A compatible device can potentially use both carriers simultaneously.
Instead of treating them as completely independent resources, the network can combine them from the customer's perspective.
Think:
10 MHz highway + 20 MHz highway = larger virtual highway
This is one reason having spectrum across multiple bands can be valuable.
23. Why low-band spectrum remains extremely valuable
It is tempting to think:
"If 2300 or 3500 gives more capacity, why not just use those frequencies everywhere?"
Because coverage matters.
A 3500 MHz network may deliver excellent capacity, but its propagation characteristics are less favorable than low-band spectrum.
An operator therefore needs layers.
Think of the network as a multi-storey transport system:
Layer 1 โ Coverage
700/800/900 MHz
Get the signal everywhere.
Layer 2 โ Capacity
1800/2100/2300/2600 MHz
Handle growing traffic.
Layer 3โ5G capacity
3500 MHz
Deliver high-capacity 5G services.
Layer 4 โ Very high capacity
mmWave
Potentially deliver extremely high capacity over relatively short distances.
This layered architecture is fundamental to modern mobile networks.
24. Why "more spectrum" isn't always the answer
Imagine a city with severe congestion.
Someone says:
"We need more spectrum."
That might be true.
But the real problem could be:
- Poor site density
- Bad antenna configuration
- Backhaul limitations
- Excessive interference
- Poor spectrum utilization
- Inefficient radio configuration
- Weak indoor coverage
- High traffic concentration
- Legacy technology consuming spectrum
- Poor parameter optimization
This is why network planning is an optimization problem.
The question isn't simply:
"How much spectrum do we have?"
It is:
"How efficiently are we converting spectrum into customer experience and business value?"
25. The business value of a MHz
This is perhaps the most important boardroom concept.
One MHz of spectrum has no fixed business value.
Its value depends on where and how it is used.
For example:
A MHz of 800 MHz might be extremely valuable for rural coverage.
A MHz of 1800 MHz might be extremely valuable in a congested urban cell.
A MHz of 3500 MHz might be extremely valuable for high-capacity 5G.
Therefore:
Spectrum value = frequency + bandwidth + location + technology + traffic + device ecosystem + regulatory conditions
This is why spectrum strategy is both a technical and commercial discipline.
26. What happens when 3G usage declines?
This is where the earlier discussion about technology neutrality becomes particularly important.
Suppose an operator originally allocated:
2100 MHz โ 3G
Over time:
3G customers โ
4G customers โ
Data consumption โโ
The operator now has a business decision.
It could keep the spectrum dedicated to 3G.
Or it could progressively refarm it.
For example:
Before
2100 MHz:
3G โ 15 MHz
After
2100 MHz:
3G โ 5 MHz
4G โ 10 MHz
Eventually:
2100 MHz:
4G โ 15 MHz
The exact implementation depends on regulatory permissions, network architecture and customer migration.
But the strategic principle is simple:
Use spectrum where customers need it most.
27. The evolution toward 5G
5G introduces another dimension.
5G is not just about faster phones.
It is designed to support a wider range of use cases, including:
- Enhanced mobile broadband
- Massive IoT
- Industrial connectivity
- Low-latency applications
- Private networks
- Advanced enterprise services
But 5G still needs spectrum.
That is why 5G spectrum policy is so important.
Mid-band spectrum โ particularly around the 3.5 GHz range in many markets โ is attractive because it offers a compromise between coverage and capacity.
28. What about 6G?
6G is still an emerging technology rather than a mature commercial mobile generation.
Research is exploring substantially higher frequencies, including sub-THz and potentially THz ranges.
These frequencies could theoretically provide enormous bandwidth.
But there is a major challenge:
Propagation.
Higher-frequency signals generally experience greater propagation loss and can be more sensitive to blockage and atmospheric conditions.
So the future may involve dramatically more intelligent networks combining:
- Advanced antennas
- AI
- Extremely dense networks
- Integrated sensing
- New spectrum ranges
- Distributed computing
- Satellite integration
The original discussion placed 6G in the longer-term research horizon.
29. The boardroom cheat sheet
If you hear these terms, think:
Boardroom termThink of it asStrategic question800 MHzLong-distance roadHow do we improve coverage?900 MHzCoverage layerHow do we improve indoor/rural reach?1800 MHzUrban highwayHow do we increase capacity?2100 MHzCapacity layer / refarming opportunityCan we move legacy spectrum to 4G/5G?2300 MHzHigh-capacity TDD highwayHow do we handle heavy data traffic?2600 MHzHigh-capacity layerWhere can we add capacity?3500 MHz5G highwayHow do we build high-capacity 5G?5 MHzNarrow laneHow much traffic can this channel carry?20 MHzWide highwayHow much more capacity can we provide?Technology neutralityFlexible zoningCan we change technology on existing spectrum?RefarmingRebuilding the propertyCan legacy spectrum serve modern users?Carrier AggregationJoining highwaysCan we combine multiple bands?Massive MIMOMany intelligent searchlightsCan we increase spatial efficiency?BeamformingDirecting the signalCan we focus energy where users are?FDDSeparate roadsSeparate uplink/downlink frequenciesTDDShared road by timeSame frequency, different timesSpectrumReal estateWhat is our total strategic asset?
30. The bigger picture: spectrum is a strategic asset
Once you understand these concepts, conversations about frequencies become much easier to follow.
When someone says:
"We need more 1800."
They may really mean:
We need more urban capacity.
When someone says:
"Let's refarm 2100."
They may mean:
We have declining 3G demand and want to redirect spectrum toward 4G.
When someone says:
"Can we use 2300 with Massive MIMO?"
They may mean:
We want to extract more capacity from high-demand data areas using advanced antenna technology.
When someone says:
"We need 3500."
They may mean:
We want a strong mid-band foundation for 5G capacity.
And when someone says:
"We only have 5 MHz."
They may be highlighting a strategic constraint:
Our available radio highway is narrower than we would like.
31. From IT infrastructure to radio infrastructure
For an IT leader, this is an important mental shift.
In the data center, you think about:
- CPU
- Memory
- Storage
- Network bandwidth
- IOPS
- Latency
- Availability
- Redundancy
In the mobile radio network, you are dealing with another type of infrastructure constraint:
- Spectrum
- Bandwidth
- Coverage
- Capacity
- Interference
- Radio efficiency
- Antenna configuration
- Site density
- Backhaul
- Latency
There is a useful parallel.
Spectrum is like network bandwidth.
MHz is like capacity.
Massive MIMO is like increasing infrastructure efficiency.
Refarming is like reallocating existing computing resources to the workload that needs them most.
Carrier aggregation is like combining multiple network paths into a larger logical pipe.
The technologies are different, but the underlying management problem is surprisingly similar:
How do we extract the maximum business value from finite infrastructure resources?
32. The ultimate boardroom question
The most sophisticated spectrum discussion is not:
"How much spectrum do we have?"
It is:
"How much customer and business value can we generate from every MHz we have?"
That question connects radio engineering directly to business strategy.
An operator can have large amounts of spectrum and still deliver poor customer experience if it has:
- Poor network planning
- Insufficient sites
- Backhaul constraints
- Interference
- Poor optimization
- Weak indoor coverage
- Inefficient technology deployment
Conversely, an operator with less spectrum can potentially improve its position through:
- Technology neutrality
- Spectrum refarming
- Carrier aggregation
- Massive MIMO
- Beamforming
- Better site planning
- Better spectrum efficiency
- More intelligent traffic management
That is why spectrum is more than a technical resource.
It is a strategic asset.
Conclusion: Learning to speak the language of the airwaves
The next time you sit in a telecommunications boardroom and hear:
"We need 5 MHz of 1800."
You should now be able to visualize the conversation.
Someone is talking about a specific slice of licensed radio spectrum.
When you hear:
"Let's refarm 2100."
You should think:
Can we move spectrum currently used by an older technology toward the technology generating more demand?
When you hear:
"Let's deploy Massive MIMO."
Think:
Can advanced antennas and beamforming extract more capacity from the spectrum we already own?
When you hear:
"We need 2300."
Think:
Additional high-capacity spectrum, potentially using TDD.
When you hear:
"What about 3500?"
Think:
5G mid-band capacity.
And when someone asks:
"Why can't we just use the frequencies between 900 and 1800?"
The answer is:
Because the spectrum is not empty. It is a carefully regulated ecosystem shared among mobile networks, aviation, satellites, radar, broadcasting, military systems and many other services.
The air around us may look empty.
Technically, it is anything but empty.
It is one of the most carefully engineered and strategically valuable pieces of infrastructure in the modern economy.
And for a telecom operator, every MHz matters.
Every band has a purpose.
Every MHz has a cost.
Every technology changes how efficiently that spectrum can be used.
And ultimately, the challenge for the operator is to turn this invisible real estate into something customers can actually experience:
coverage, capacity, speed, reliability and better digital services.